If you’re not happy with a purchase you have made with us, simply return it back to us in its original condition with your order confirmation letter found in your order, within 30 days, and we will be happy to give you a full refund or replacement.
*Please note that we do not cover any returns costs or supply return slips*
Please note that all products are sold with a minimum expiry date of 6 months, we expect customers to use the products within this time due to the treatment times that we sell. Customers are not eligible to request a replacement or refund if these are outdated 6 month since purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We cannot refund any item if:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Care of Hairburst, DPD UK, DPD Logistics, Unit 1, Roebuck Lane, Smethwick, West Midlands, B661BY
To return your product, you should mail your product to: Care of Hairburst, DPD UK, DPD Logistics, Unit 1, Roebuck Lane, Smethwick, West Midlands, B661BY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.